Methodology for strategic service quality in tourism A. Arulraj and B. Prabaharan

By: Arulraj, AContributor(s): Prabaharan, BPublication details: New Delhi Serials Publications 2010Description: viii, 141 p. ill. 23 cmISBN: 978-81-8387-379-6Subject(s): Customer services -- Tourism -- India | Quality control -- Tourism -- India | Structural equation modeling
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Includes bibliographical references and index

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